At Vincent Borje Retail Hub, your satisfaction is our priority. We strive to make every transaction smooth and transparent. Our refund policy is designed to be fair to all parties and help you shop with confidence.

Requesting a Refund

If your purchase doesn’t meet expectations due to product issues, incorrect delivery, or other valid reasons, please contact us within 7 days of receiving your order. Provide your order details and a brief explanation of your concern so we can assist you promptly.

Refund Eligibility

• Products may be eligible for a refund or exchange if they arrive damaged, defective, or significantly different from what was ordered.
• Items must be returned in their original condition and packaging unless otherwise agreed upon.
• Consumable goods, personalized items, or products marked as final sale are not eligible for refund unless faulty.

How the Process Works

• Contact our team with your order number and issue.
• We will guide you through the steps to return or exchange your item.
• Once your return is received and inspected, we will notify you regarding approval and process your refund to your original payment method or arrange an exchange.

Refund Timelines

Most refunds are processed within 3–7 business days after approval. Timing may vary depending on your payment provider.

Policy Updates

Vincent Borje Retail Hub may update this refund policy from time to time. All changes will be posted on this page. We encourage you to review our policy before making a purchase.